"Easily the best experience ever. I am home with the car. RCI, thank you for everything!"
Ginger Lee
WE KNOW TOTAL LOSSES CREATE TOUGH JUGGLING ACTS FOR INSURANCE ADJUSTERS AND APPRAISERS...
After 30+ years, We've Perfected Systems to Simplify this Process for the Insurance Claims Industry
We get it - working through policy coverages, various total loss service providers, dealers and internal teams while your customers endure the stress of losing their vehicle is far from ideal. It can drain your best resources.
That's why RCI completely handles the sourcing of quality replacement vehicles so your people can deliver support unencumbered by the logistical headaches. And with real-time tracking, rest assured we've got this complex process covered while you focus on what matters most.
CUSTOMER OBSESSION IN EVERY INTERACTION
We've Innovated the
We've Innovated the
"New Car Replacement Premium"
now offered by insurers.
Today, we're giving policyholders immediate, personalized options for replacement, which can eliminate or decrease the need for a rental car.
New Car Replacements for Policyholders
Consider RCI your personal guide if your new purchased car is totaled within the first 1-3 years designated within your new car replacement policy.
*individual endorsements may vary by insurance carrier.
We'll eliminate the hassle of searching for vehicles, the frustration of communication barriers and the stress of negotiating the best possible pricing.
End-to-End Purchasing
We handle contracts, coordination and keys - start to finish.
Customized Budgeting
Our specialists architect creative financing around your needs.
Dealer-Free Test Drives
Simply enjoy evaluation drives on your own terms.
New Wheels to Your Door
We arrange the delivery of shiny new replacements directly to you.
By managing needs with compassion behind the scenes, we enable you to simply enjoy the journey in a new vehicle perfectly suited for your lifestyle.
Pre-Owned Replacements for Policyholders and Claimants
Total Loss Experts at Your Service
Our dedicated team can step you through the process of replacing your total loss vehicle, so you can choose “replacement over rental car.” We quickly source available pre-owned vehicles based on your personal needs, price-point and geographic location, whether you desire the same model you were driving or looking for something different. We’ll empower you to make a well-informed decision and we’ll even assist with negotiations or provide strategic buying advice.
Assigned Client Representatives
Act as single points of contact through purchasing, expediting tailored solutions.
Creative Financing for Policyholders
To bridge gaps so you can progress smoothly.
Home Delivery Coordination
We directly ship vehicles to customer’s choice of destination.
Our complete solution set allows you to feel comfortable with your final purchasing decision.
Fair-Market Valuations for Insurance & Dealer Partners
Entrust our seasoned professionals to provide immediate valuation reports with real-time data, including current inventory available for purchase, expediting the total loss and replacement vehicle process.
All Vehicle Categories
RCI provides valuation and replacement services for all cars, luxury SUVs, high-performance sports options and specialty electric rides.
Total Ownership
By managing entire experiences, we save you time while making customers' lives easier.
Access to Inventory
Our geographic listing sources and industry connections afford us the ability to assist with hard-to-find and specialty vehicles that often slow the claims process.
Streamlined Purchasing
We enact quick, creative dealer transitions - no hassle or haggling!
By managing your customer’s needs with compassion behind the scenes, we enable them to simply enjoy the journey in a new vehicle perfectly suited for their lifestyle.
“The deal was structured exactly how it was explained up front to me. It made the process so smooth. RCI, we can't thank you enough for your help!"
Michael Snyder
We Connect and Align Stakeholders for a Seamless Experience
Policyholders
We're invested in smoothing every twist and turn when unforeseen events require a replacement vehicle. Let us guide you forward with care.
Insurance Appraisers
We lighten the claims process with our insider expertise while prioritizing consumer care and support. Rely on us.
Dealerships
Our industry professionals will leverage our proprietary inventory sourcing platform and our exclusive connections to match current dealer inventory to each policyholder’s needs.
setting the standard
The Advantages of Partnering with RCI
New Car Replacement Endorsement
Insurance carriers are currently adding "new car replacement" features to their auto policies in this competitive, customer centric market. RCI’s ability to guide your policyholders through this pivotal process and complete your promise is key to the success and value of this benefit.
The Human Side of High Tech
Central to RCI's success is an unwavering commitment to leading with care and understanding. While immersed in digital capabilities, we elevate human connections - providing comfort when it's needed most.
AI Systems Built for People-First Experiences
Leveraging predictive technology, RCI eases intricate replacement steps for policyholders affected by loss events. Our virtual tools provide real-time value assessments and option matchmaking - creating transparency from quote to keys.
United Platforms Bring Cohesive Journeys
The RCI ecosystem seamlessly connects insurance appraisers, policyholders, and auto dealerships - enabling synchronized experiences across partners. Real-time communication fosters trust and confidence during a challenging time.
Culture of Meaningful Connections
At RCI, we understand that every person and situation is unique. Our years of experience and expertise, coupled with our long-term trusted business partnerships afford us the ability to efficiently navigate the total loss replacement process with the utmost care and understanding.
Anchored in Accountability and Reliability
In total loss scenarios where trust is paramount, we establish peace of mind by combining unsurpassed customer service with innovation standards at scale. By matching technological advances with human transparency, we set new bars for reliable support during vulnerable moments.
Hear from a customer
Success Story
Jessica Thompson, from Canoga Park, CA
First of all, thank you for all of your hard work in handling the total loss of my vehicle. It is a devastating experience, and it really makes a difference to have the support of professionals like yourself to handle so much of the work on the administration and financial side.
In the same vein, I wanted to express how invaluable the services provided by Replacement Cars were to me. Shortly after the accident, I went away on a vacation (that I had scheduled six months ago and was nonrefundable). While my husband and I were relaxing in the mountains, our Replacement Cars representative did all of the work researching and locating cars that met my specifications at dealerships within a reasonable distance from my house.
Once I had selected from the options he provided, he was instrumental in helping me negotiate the best possible price on a maintenance plan. He even took a call from me, on a Sunday, while I was sitting with the finance department! Furthermore, because of his relationship with the dealer, we were able to close the sale in record time. It was by far the fastest, easiest, most satisfying car-buying experience I have ever had! The customer experience came from the team being knowledgeable, friendly, and extremely responsive. Words are insufficient to express how much I appreciate having knowledgeable professionals from RCI as advocates during this process.
I must admit, I did not realize that these services were part of my insurance coverage with Mercury. I am now telling everyone who will listen how amazing it is that Mercury offers this benefit. I cannot say enough good things about RCI. 5 Stars!!! Please pass my appreciation on to any and all other pertinent parties.
With Gratitude,
Jessica Thompson
We understand that a total loss is a stressful situation
You Didn’t Plan on Having to Find a New Vehicle!
Frustrations we take off your plate include:
Simplifying the Choices
You have situational urgency and don’t have time to research different options.
Vehicle Search
Shopping inventory across disconnected dealer websites is overwhelming.
Double Checking Availability
Back-and-forth calls to dealer salespeople just to see if the model you want is available.
Negotiating a Fair Price
It’s stressful to negotiate a fair deal when you don’t have the industry experience.
HELPING YOU EVERY STEP ON THE WAY TO THE PERFECT CAR REPLACEMENT
Our Simple Process Designed for Success in a Complex Situation
Submit your preferences
Tell us what you need so our platform can start matching inventory.
We align details behind the scenes
We'll coordinate details with your insurer and dealer on targeted options.
And identify matches
Our predictive tech spots models that align with your budget and needs.
Here's How It's Possible
Innovative Technology Designed
Innovative Technology Designed
for a Human-Centric Experience
We knew we had to take an unconventional approach to transform the total loss claims experience while enabling rapid scalability when replacing vehicles. We simplified this headache-inducing process by building an integrated platform to serve Policyholders and Insurance Partners.
The result is an industry-leading digital platform powered by:
AI-Assistance
Intuitive models ease the most complex tasks and steps.
Dynamic Valuations
Proprietary indicators swiftly identify fair market valuations with real examples.
Predictive Analytics
Data patterns enable us to foresee inventory and industry needs.
Strategic Data Synergy
Insights harness billions of historical data points to make informed decisions.
Automated Inventory and Pricing Engines
Systems instantly checks availability while optimizing cost scenarios.
Tailored Recommendations
Personalized options match individual situations and needs.
The Result: This human-centric foundation allows us to consistently upgrade capabilities over time while automating manual efforts - exponentially elevating how we serve.
WE TAKE PRIDE IN THE VALUE WE PROVIDE
Why RCI Is Mercury Insurance’s Top Partner For Seamless Replacements
Our mission is to partner with insurance carriers to provide a level of service for total loss claims not previously available. Our ability to decrease claims cycle time and rental car dependence while providing an unsurpassed customer service experience and successful replacement car transaction is game-changing.
Priority Consideration
RCI receives priority consideration for business opportunities and collaborations, often being the first choice for fulfilling replacement car requirements related to total-loss vehicles and associated services.
Enhanced Visibility
The preferred vendor status elevates RCI’s visibility within our network, fostering a positive reputation and greater exposure among our clientele and partners.
Streamlined Processes
As a preferred vendor, RCI benefits from streamlined approval processes, enabling quicker decision-making and facilitating efficient collaboration on various projects.
Mutual Trust
The designation underscores the mutual trust established between our organization and RCI, signifying a proven track record of reliability, quality service, and adherence to our standards.
Access to Opportunities
RCI gains privileged access to exclusive opportunities, events, and initiatives that our organization may offer to its preferred vendors.
Long Term Partnerships
The preferred vendor status implies a commitment to fostering a long-term partnership. Our organization acknowledges RCI as a key contributor to our success, and we anticipate sustained collaboration for the foreseeable future.
LEARN HOW TO BE PREPARED
Everything We’ve Learned in Our Journey to Help You With Yours…
Navigating the Emotional Journey of a Total Loss: How RCI Provides Compassionate Support
Let’s say you were on your way to an important job interview when a distracted driver ran a red light and T-boned your sedan. Thankfully you suffered only minor injuries, but your trusty car that got you through college was towed away and wrecked beyond repair. Shocked, stranded on the side of the road, and […]
Read Blog Post…Elevating the Human Touch in the Digital Age: RCI’s Approach to Blending Technology and Compassion
We live in an increasingly high-tech world, where automation and artificial intelligence aim to enhance efficiency and convenience. Yet during life’s most traumatic moments, nothing can replace the healing power of human understanding. That is why at Replacement Cars Inc. (RCI), we blend data-driven solutions with compassion. We elevate genuine connections in the digital age […]
Read Blog Post…From Trauma to Trust: Improving the Policyholder’s Experience
Imagine being blindsided with the need to replace your totaled vehicle and navigate claims at life’s most inconvenient moment. This “fight or flight” moment breeds deep uncertainty and stress exactly when confidence and trust are needed most. But what if during these traumatic times, your insurer could truly support and empower you? At RCI, our […]
Read Blog Post…The Future of Total Loss Claims Management
Imagine a world where filing a total loss claim takes just minutes on your phone. Where AI immediately sources the perfect vehicle replacement tailored to you. And where you have your check in hand almost instantly. This frictionless future is nearly here. Trailblazers like my company RCI are using technology to transform the historically tedious […]
Read Blog Post…RCI has helped me with multiple cars. The services are always top notch, with kindness and patience every time. If you need a new car for any reason, he's someone you can trust to deliver."
Pia Jannsen
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